Refund policy

We want you to love your Rene's Scented Spark order. If something isn't right, we're here to help.

Returns
You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, unlit, and in its original packaging. To start a return, email us at renescentedspark@gmail.com with your order number. Returns must be approved before being sent. Approved returns should be mailed to:

Rene's Scented Spark
2093 N. Keene Road
Clearwater, FL 33755

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Non-returnable items

• Personalized or custom-made items (such as custom name, wedding, or memorial candles)
• Candles that have been burned, or car fresheners that have been opened or activated
• Sale items and gift cards

Damaged or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or refund at no cost to you.

Refunds
Once your return is received and inspected, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it.

Exchanges
The fastest way to get a different item is to return the original and place a new order.

Questions? Email renescentedspark@gmail.com. We're happy to help.